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Six-channel outreach powered by automation

Email, SMS, WhatsApp, Voice, MMS, and RCS work with automation, segmentation, and insights to cover the full path from audience targeting to conversion review.

Multi-channelAutomationSegmentsInsightsTemplate market
Multi-channelAutomationSegmentsInsightsTemplate market

Multi-channel coverage for different marketing moments

Use email for promotions, SMS for urgent reminders, WhatsApp for overseas conversations, Voice for verification and alerts, MMS for visual offers, and RCS for interactive messages. Manage every channel in one place.

Email

Build responsive emails with a drag-and-drop editor or MJML source. Variables render per recipient, and opens and clicks feed directly into performance analytics.

Drag & MJML editorReal-time opens & clicks

Multi-channel reach is backed by the group's CPASS global communications — channels, routing and receipts all run on the same underlying foundation.

01Automation

Your store fires the event, the journey runs itself

Wire triggers, conditions, waits and sends into one complete journey on a visual canvas. Abandoned carts, orders, payments, fulfillment, refunds — every store event fires its own follow-up in real time, routing customers down different paths by their attributes. Layer in timed waits and A/B tests to keep tuning conversion at every step. Configure it once, and it runs for the long haul.

Store-event triggers: cart recovery, order confirmation, payment reminders, shipping updates, refund care, new-customer welcome
Flow orchestration: trigger nodes, conditional branches, timed waits, multi-channel send actions
A/B testing: run two versions side by side and keep the one that converts
Audience routing: customers flow down their own path automatically, by attribute
02Segments

Target audiences across every dimension, with reach you can see live

Stack dimensions like spend, order count, region and behavioral tags to pinpoint exactly who you want to reach, with audience size estimated live as you build — so you know your reach before you send. Defined segments plug straight into automated flows and campaigns, with no need to filter again.

Multi-dimensional filters: freely combine spend, order frequency, geography and behavioral tags
Live estimates: the audience count updates as you build, so your reach is clear at a glance
RFM value tiers: segment customers by spend, order frequency and recency
Reusable audiences: define once, call again across flows and campaigns
03Insights

Transparent marketing ROI, decisions grounded in data

Core KPIs, channel conversion, customer tiers and sales trends in one view — so the return on every marketing dollar is clear. The RFM model tiers customers by spend, order frequency and recency, while retention cohorts track how each new batch of customers sticks around and moves between tiers, grounding your decisions on product, campaigns and win-back.

KPI dashboard: core metrics and per-channel conversion in one view, ROI reconciled on the spot
RFM value tiers: spot high-value customers and churn risk
Cohort retention analysis: track new-customer retention curves and tier migration
Sales insights: sales trends, top products and order geography
04Template market

Proven templates, ready to use, campaigns live faster

New-customer welcome, cart recovery, holiday promotions and other high-frequency scenarios come distilled into proven templates. Browse by use case, adopt one to your own store in a click, tweak the copy and go live — with the template library kept current to match every marketing moment.

By use case: browse scenario templates for promotions, welcome, win-back and more
One-click adopt: select to copy into your own store, edit the copy and you're live
Kept current: the library is continually updated to match holidays and big sale moments

Connect your store in minutes and put marketing on autopilot

Authorize Shopify or Shopline, build your first automated journey, and start growing repeat purchases today.

Start free